Payment Methods

Direct online transfer / Bank in
Name: SUEKA SUEKA COLLECTION
Bank: CIMB BANK BERHAD
Account No.: 8600079381
Please send us confirmation of payment to payment@suekasueka.com.my so we can send out your order as soon as possible.
Please bank in the correct amount. No refund of excess payment will be returned

EGHL Payment Gateway

EGHL is one of highly reliable payment gateways in Southeast Asia enabling online purchases to be paid physically with cash at popular retail chains, outlets or via online using global credit cards, debit cards, charge cards, e-banking, and e-wallets.

EGHL- Affiliate Banks Include:
Maybank2u
CIMB Clicks
Public Bank
Ambank
Bank Islam
RHB
Hong Leong
Affin Bank

FAQ

1) Q: In what situation can the goods be returned?
A: In situations where goods received is either defective, wrong size or wrong colour

2) Q: Can I get a refund?
A: No, only exchange to the correct item, size, and color is allowed.

3) Q: How do I return something to you?
A: You can return any item to us within 7 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at info@suekasueka.com.my and provide us with your order number, name of item and the reason for returning. We will be happy to assist you with the return and exchange process

4) Q: Will you refund me my delivery charge?
A: Shipping costs are borne by the customer and we are not liable until item reaches our office.

5) Q: How long can return/exchange be done once goods is recieved?
A: Within 7 working days from payment date for RTW, within 7 working days from date goods is shipped for pre-order items

6) Q: Can I self pick up?
A: No.

7) Q: Where do you deliver?
A: We deliver worldwide with Poslaju fixed rates. Kindly refer to Poslaju website.

8) Q: 3. How much and how long does delivery take?
A: Next day delivery within Peninsular Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.
Delivery is within 1 to 3 working days.

9) Q: I’ve received an incorrect item in my order.
A: We are terribly sorry about that! Please email us your order ID and the item you did not receive to info@suekasueka.com.my. You will then need to return the incorrectly received item back to us. Click here for information on how to return an item.

10) Q: Can I cancel my order?
A: No you are not allowed to cancel, but only to exchange to another item. You may contact us via email at info@suekasueka.com.my for that matter.

Privacy policy

1. Whenever You use this website, you will be subject to the Privacy Statement in force at all times, and You should review that text in order to check that You are in agreement with it. The provision of your data is voluntary, however, please note that if You do not provide us with the required personal data, we may not be able to provide the information, products or services You need or process your request.

2. Personal data You provide will be kept in a file under the responsibility of SUEKA SUEKA COLLECTION for the purposes of: 1. the performance and enforcement of the purchase and sale contract over the products You have purchased, or of any other contract between You and us; and 2. attending to Your requests.

3. You have the right to access and correct your personal data and request information about our data protection policies and procedures. SUEKA SUEKA COLLECTION, with registered address at D1-10-2 SOLARIS DUTAMAS, 1 JALAN DUTAMAS 1, KUALA LUMPUR, MALAYSIA being in charge of the file, undertakes to keep your personal information confidential and to ensure the exercise of your access, rectification, cancellation and objection rights by sending a letter to the above referred address or to the registered address of SOLARIS DUTAMAS, as provided in the paragraph below or by email to sue.sueka2@gmail.com, for the attention of “personal data update”.

4. To fulfill the purposes above, we are required to disclose the information that You have provided to us both online and instore, and we understand that by providing information in this website or otherwise to us, You expressly authorize us to disclose and process your information as described.

5. We also intend to use your name, email address, address or phone number to send you commercial communications (both online and in-stores) about our latest collections. You can withdraw your consent by writing to the above referred address/e-mail of SUEKA SUEKA COLLECTION. You can change your preference in respect of receiving such communications by logging into the MY ACCOUNT section of this website and editing your preferences. You can unsubscribe at the Newsletter section.

6. The user (You) hereby guarantees that the personal data provided is true and accurate and undertakes to notify any change or alteration to the same. Any loss or damage caused to the website or to the person responsible for the web-site or to any third person through the provision of erroneous, inexact or incomplete information on the registration forms will be the exclusive responsibility of the User.